Tuesday, May 12, 2020

Slice, an online ordering and marketing platform for pizzerias, raises $43M

Global investment firm KKR is betting on the pizza business — it just led a $43 million Series C investment in Slice.

Formerly known as MyPizza, Slice has created a mobile app and website where diners can order a custom pizza delivery from their local, independent pizzeria.

And for those pizzerias, CEO Ilir Sela said Slice helps to digitize their whole business by also creating a website, improving their SEO and even allowing them to benefit from the “economies of scale” of the larger network, through bulk orders of supplies like pizza boxes.

Sela contrasted his company’s approach with other popular food delivery apps that he characterized as aggregators. For one thing, Slice “anchors” your favorite pizzerias in the app, giving them the top spots and making it easy to place your regular order with just a few taps. And it will be adding more loyalty features soon.

“Our job is to make loyal customers even more loyal,” he said.

In addition, while there’s been increased criticism of the high fees charged by services like Grubhub, Sela said Slice’s fee is capped at $2.25 per order, allowing pizzerias to get all the upside from large orders.

Of course, the environment for restaurants has changed dramatically in the last few months, thanks to COVID-19. But most pizzerias are already set up for takeout and delivery, and Sela said that more than 90% of the 12,000-plus pizzerias that work with Slice have stayed open.

He also pointed to the company’s Pizza vs Pandemic initiative, which raises funds for pizzerias to feed healthcare workers. The program has raised more than $470,000 and fed an estimated 140,000 workers.

“Local independent pizzerias have been feeding Americans across communities for decades and we are excited to put our resources behind Slice as they help to move these businesses online,” said KKR Principal Allan Jean-Baptiste in a statement. “Slice charges small business owners a fraction of the fees charged by food delivery apps and offers a suite of vertical specific solutions to solve the challenges faced by independent pizza makers.”

Slice had previously raised $30 million, according to Crunchbase. Sela said he’ll be using the new funding to bring on more pizzerias and continue building a “vertically integrated solution for the small businesses, in order to solve more and more of their challenges.”



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Quibi founder Jeffrey Katzenberg blames coronavirus for the streaming app’s challenges

Quibi founder Jeffrey Katzenberg is admitting that the short-form video service’s launch hasn’t gone the way he’d hoped — and he knows what to blame for its issues.

“I attribute everything that has gone wrong to coronavirus,” Katzenberg said in an interview with The New York Times. “Everything. But we own it.”

Back in April, I actually asked Quibi executives about how they thought the worldwide pandemic and widespread social distancing measures might affect their launch. After all, an app designed to deliver videos under 10 minutes when you’re on-the-go seems less appealing when no one can leave their house (where you can just sit on your couch and watch Netflix).

“I’m looking to take small breaks more than ever before to stand up, walk around, go outside,” CTO Rob Post said at the time. “Our use cases are these in-between moments. Now more than ever, that use case is still present.”

Similarly, Katzenberg told The Times he’d hoped “there would still be many in-between moments while sheltering in place.” Instead, he argued that those moments are still happening, “but it’s not the same. It’s out of sync.”

How badly has the launch gone? Quibi says it has been downloaded around 3.5 million times, and that it currently has 1.3 million active users. That’s a significant audience, especially for a service that was only released a little over a month ago.

Still, Katzenberg admitted it’s “not close to what we wanted.” And the company is apparently adjusting its projections, which had called for the service to reach 7 million users and $250 million in subscriber in its first year.

At least it sounds like Quibi is trying to learn and adapt. For one thing, the marketing has started to shift to promoting specific shows like “Reno 911” reboot, rather than advertising the idea of Quibi itself. For another, the company said it will be adding support TV viewing support for iOS users this week.



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China’s smartphone shipments are reportedly up for April, following COVID-19-fueled decline

Smartphone shipments are reportedly beginning to see signs of line China, after a sizable dip from the COVID-19 pandemic. New numbers from China Academy of Information and Communications Technology (a government connected agency) point to a 17% rise in shipments for April, pointing to some recovery for the market.

The figure, from the China state supported group, is virtually a mirror reflection of the 18% dip Canalys reported for Q1. COVID-19 was the primary culprit for those figures, through a combination of decreased spending among China’s phone buying public and sizable supply chain constraints as many Asian nations were on lockdown to slow the spread.

Both Huawei and Apple benefitted from the rebound, though Reuters notes that the firm opted not to include an OS breakdown for the first time in a while, making it more difficult to parse marketshare here.

Smartphone shipments have suffered across the board, along with countless other industries. A rebound for China’s market could be a bellwether for positive numbers for the industry moving forward — especially given the country’s close ties to the global supply chain. In spite of being the first country hit, China’s official figures for COVID-19 deaths have remained low, compared to countries in Europe and North America.

That’s likely due in part to some draconian measures used to stop the spread. Other countries (the U.S. in particular) may not be so likely to rebound from the pandemic, leading to a more protracted impact on the global market. 



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The Wing is reportedly LG’s latest odd dual-screen smartphone concept

It seems like only yesterday that we were all complaining about the boring uniformity of smartphone designs. In the last couple of years, companies have worked to offer some alternative through dual-screen devices, foldables and a slew of concept form factors — few of which have really gained much traction. 

Even so, the LG Wing (its codename or now) offers a strange, new alternative to the push forward more screen real estate. The likely concept device have surface through Korean Herald and ET News reports, showing a 6.8-inch screen that swivels up horizontally to reveal a square four-inch display below.

This is still in the concept/leak phase, though it’s not entirely without precedent from Camp LG. Notably, the manufacturer released a bunch of of swiveling handsets over a decade ago, back in the days when phones still had buttons.

While the second screen would function as a keyboard some of the times, the versatility of the display offers interesting supplemental features like editing or viewing supplemental content. The handset would also reportedly feature a processor in the Snapdragon 7 family and a triple camera set up.

Certainly it doesn’t seem out of the realm of possibility for LG to try something new. The company has performed its share of experiments in the past. Actually getting app developers to come along for the ride, on the other hand, is another issue entirely.



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Spotify Kids app rolls out blocking, listening history features for parents

Spotify is expanding the capabilities of its parental controls on its Spotify Kids app, aimed at children ages 3 and up on a parent’s Spotify Premium Family plan. Before, parents could only select whether the child was directed to the experience for younger or older children. Now, they’ll be able to specifically block content from their child’s account when accessing the chid’s listening history.

These features had been hinted at when Spotify Kids made its U.S. debut in March. At the time, Spotify said it heard from parents testing the app in other markets how they wanted to have even more control over the app’s included content. Though the company didn’t detail its plans then, it did say new features would involve allowing parents making more specific choices over what their child could stream.

Both new features are now included in the PIN-protected “Grown Ups” section, previously called the “Parental Settings.” Once there, a parent can select which child’s account they want to to update or view.

The Listening History option will allow them to view every track the child has streamed on the Spotify Kids app over the past 3 months. From here, a parent can also opt to select a track and block it by tapping the “block” icon next to the track in question.

These blocked tracks are then removed from the child’s account and can’t be streamed. However, parents can unblock the track further down the road if they choose, by accessing either the Listening History section or the Blocked Tracks section and tapping the red icon next to each track.

Spotify says these new features are the first step in many planned updates for its Kids application, which today includes over 8,000 kid-appropriate songs, stories, audiobooks and sounds which are curated into 125+ playlists. Though app is aimed at kids young and old, many children will age out of it around their tweens, despite its support for an “older kids” experience. That’s because kids have established some favorite artists and musical preferences by then, and the more limited catalog on Spotify Kids doesn’t deliver. Plus, the downside of hand-curation means newly emerging hits — like, say, those blowing up on TikTok — may not make an appearance on Spotify Kids until later.

While it makes sense that Spotify would focus more immediately on parental controls catering to parents of the younger children, in time being able to go the other direction — perhaps a whitelisting option or the import of pre-approved playlists — would be appreciated by parents of older kids.

The Spotify Kids app is now live across 14 global markets, including as of today, Japan and Germany.



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Friday, May 8, 2020

Google’s Duo video chat app gets a family mode with doodles and masks

Google today launched an update to its Duo video chat app (which you definitely shouldn’t confuse with Hangouts or Google Meet, Google’s other video, audio and text chat apps).

There are plenty of jokes to be made about Google’s plethora of chat options, but Duo is trying to be a bit different from Hangouts and Meet in that it’s mobile-first and putting the emphasis on personal conversations. In its early days, it was very much only about one-on-one conversations (hence its name), but that has obviously changed (hence why Google will surely change its name sooner or later). This update shows this emphasis with the addition of what the company calls a “family mode.”

Once you activate this mode, you can start doodling on the screen, activate a number of new effects and virtually dress up with new masks. These effects and masks are now also available for one-on-one calls.

For Mother’s Day, Google is rolling out a special new effect that is sufficiently disturbing to make sure your mother will never want to use Duo again and immediately make her want to switch to Google Meet instead.

Only last month, Duo increased the maximum number of chat participants to 12 on Android and iOS. In the next few weeks, it’s also bringing this feature to the browser, where it will work for anyone with a Google account.

Google also launched a new ad for Duo. It’s what happens when marketers work from home.



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Thursday, May 7, 2020

Health APIs usher in the patient revolution we have been waiting for

If you’ve ever been stuck using a health provider’s clunky online patient portal or had to make multiple calls to transfer medical records, you know how difficult it is to access your health data.

In an era when control over personal data is more important than ever before, the healthcare industry has notably lagged behind — but that’s about to change. This past month, the U.S. Department of Health and Human Services (HHS) published two final rules around patient data access and interoperability that will require providers and payers to create APIs that can be used by third-party applications to let patients access their health data.

This means you will soon have consumer apps that will plug into your clinic’s health records and make them viewable to you on your smartphone.

Critics of the new rulings have voiced privacy concerns over patient health data leaving internal electronic health record (EHR) systems and being surfaced to the front lines of smartphone apps. Vendors such as Epic and many health providers have publicly opposed the HHS rulings, while others, such as Cerner, have been supportive.

While that debate has been heated, the new HHS rulings represent a final decision that follows initial rules proposed a year ago. It’s a multi-year win for advocates of greater data access and control by patients.

The scope of what this could lead to — more control over your health records, and apps on top of it — is immense. Apple has been making progress with its Health Records app for some time now, and other technology companies, including Microsoft and Amazon, have undertaken healthcare initiatives with both new apps and cloud services.

It’s not just big tech that is getting in on the action: startups are emerging as well, such as Commure and Particle Health, which help developers work with patient health data. The unlocking of patient health data could be as influential as the unlocking of banking data by Plaid, which powered the growth of multiple fintech startups, including Robinhood, Venmo and Betterment.

What’s clear is that the HHS rulings are here to stay. In fact, many of the provisions require providers and payers to provide partial data access within the next 6-12 months. With this new market opening up, though, it’s time for more health entrepreneurs to take a deeper look at what patient data may offer in terms of clinical and consumer innovation.

The incredible complexity of today’s patient data systems


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