Friday, November 30, 2018

Facebook adds free TV shows Buffy, Angel, Firefly to redefine Watch

Facebook hasn’t had a hit show yet for its long-form video hub Watch, so it’s got a new plan: digging up some deceased cult favorites from television. First up, Facebook is making all episodes of Joss Whedon’s Buffy The Vampire Slayer, Angel, and Firefly free on Facebook Watch. There’ll be simultaneous viewing Watch Parties where fans can live comment together for Buffy at 3 pm PT today, Angel tomorrow at 12 pm PT, and Firefly on sunday at 12pm PT. Facebook recruited Buffy star Sarah Michelle Gellar to promote the launch.

These shows aren’t original, and they’re far from exclusive since they’re included in a Hulu subscription and are available to rent or buy on other platforms. But at least they’re not run-of-the-mill web content.Wwith Facebook’s remake of MTV’s Real World not arriving until Spring 2019, these sci-fi and horror shows are the most high-profile programs available on the free ad-supported streaming service. The hope is that fans of these shows will come get a taste of Watch, and then explore the rest of its programming.

However, Facebook downplayed this as a change is overarching strategy when I asked if it would be licensing more old TV shows. Instead, it’s trying to build a well-rounded mix of content. A Facbook spokesperson provided this statement:

“No – this doesn’t reflect a strategy shift. We’re focused on bringing content to Watch that people want to discuss and create a community around — whether that’s live sports like UEFA Champions League in Latin America, compelling shows like Sorry For Your Loss, Queen America and Sacred Lies, or even nostalgia content like Real World reboot we’re bringing to Watch next year. Buffy, Firefly and Angel are pop culture favorites with dedicated fan bases, and we’re excited for the opportunity to bring these shows back in a way that enables fans to watch and discuss together on the same platform.”

There’s no guarantee Whedon fans will flock to Watch in droves. [TechCrunch owner] Verizon tried the same thing, bringing Veronica Mars and Babylon 5 to its Go90 streaming service. That failed to move the needle and Go90 eventually shut down. Meanwhile, Watch Party’s simultaneous viewing hasn’t blossomed into a phenomenon, but perhaps bringing the feature to Messenger (which TechCrunch reports Facebook is internally testing) could more naturally spur these social consumption experiences.

Watch has made some progress sicne its lackluster August 2017 debut. 50 million people now spend at least 1 minute per month with Watch. For comparison, over 18 Snapchat Shows have over 10 million unique viewers per month. Facebook Watch users spend 5X longer watching than on clips discovered News Feed videos. But Facebook Watch really needs to pour the cash in necessary to secure a tent-pole series — its Game Of Thrones or House Of Cards. That might mesh well with its new strategy of conceding the younger audience that’s abandon Facebook in favor targeting older users, CNBC reported.

With so much free video content floating around and plenty of people already subscribing to Netflix, Hulu, and/or HBO, it’s been tough for Watch to gain traction when it’s so far outside the understood Facebook use case. Laying a bed of diverse content is a good baby step, but it needs something truly must-see if it’s going to wedge its way into our viewing habits.



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US mobile app stores had their biggest day ever on Black Friday 2018

Black Friday wasn’t just a boon for e-commerce retailers, it helped the mobile app stores break new records, too. According to a new report from Sensor Tower, the combined consumer spending across the U.S. Apple App Store and Google Play on Black Friday 2018 reached $75.9 million — a record for the most ever spent in a single day on both stores.

The App Store accounted for most of that figure, however, with U.S. consumers spending a record $52 million on Black Friday. That’s a 31.6 percent increase in spending over last year’s shopping event, when consumers then spent $39.5 million.

It’s also notably higher than Christmas 2017, when spending reached $39.8 million — typically a strong day for app purchases and in-app sales, as consumers unwrap new iPhones.

The App Store’s $52 million was more than double the $23.9 million spent on Google Play during the same time.

Sensor Tower attributes the increased spending to a variety of factors, largely driven by mobile gaming. Game makers this year got in on the Black Friday action by offering players discounts on in-app purchases and other special bundles.

On the U.S. App Store, mobile gaming accounted for 68 percent of Black Friday spending, with consumers spending $35.4 million on games. That’s a 63 percent increase from the week prior, the report notes.

Other categories saw a boost, too, including Food & Drink and Sports — both reflective of the leisure time consumers had over the holidays. Food & Drink grew 34 percent while Sports grew 49 percent, Sensor Tower found, with top apps like NYT Cooking and ESPN: Live Sports and Scores benefiting from the surge.

Though the Black Friday shopping holiday is heavily associated with the U.S. because of its ties to Thanksgiving, the sales event is making its way around the world, too.

On the mobile app stores, that meant worldwide consumer spending saw a jump this year, as well.

The firm found that $117.3 million was spent by App Store users outside the United States on Black Friday, bringing the global total to $169.3 million, up 18.4 percent from 2017. The spending outside the U.S. was up 13.9 percent year-over-year, but that’s lower than the U.S.’s year-over-year growth of 31.6 percent between Black Friday 2017 and Black Friday 2018.

Also of note: While Amazon had its biggest day ever on Cyber Monday 2018, Cyber Monday didn’t perform as well on the app stores. In the U.S., app revenue was up about 20 percent versus the previous Cyber Monday, to reach an estimated $37 million.



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Instagram now lets you share Stories to a Close Friends list

No one wants to post silly, racy, or vulnerable Stories if they’re worried their boss, parents, and distant acquaintances are watching. So to get people sharing more, and more authentically, Instagram will let you share to fewer people. Today after 17 months of testing, Instagram is globally launching Close Friends on iOS and Android over the next two days. It lets you build a single private list of your best buddies on Instagram through suggestions or search, and then share Stories just to them. They’ll see a green circle around your profile pic in the existing Story tray to let them know this is Close Friends-only content, but no one gets notified if they’re added or removed from your list that only you can view.

“As you add more and more people [on any social network], you start not to know them. That’s obviously going to change the things that you’re sharing and it makes it even harder to form every deep connections with your closest friends because you’re basically curating for the largest possible distribution,” said Instagram director of product Robby Stein, who announced the news onstage at TechCrunch Disrupt Berlin. “To really be yourself and connect and be connected to your best friends, you need your own place.”

I spent the last few days demoing Close Friends and it’s remarkably smooth, intuitive, and useful. Suddenly there was a place to post what I might otherwise consider too random or embarrassing to share. Teens already invented the idea of “Finstagrams,” or fake Instagram accounts, to share feed posts to just their favorite people without the pressure to look cool. Now Instagram is formalizing that idea into “Finstastories” through Close Friends.

The feature is a wise way to counteract the natural social graph creep that occurs as people accept social networking requests out of a sense of obligatory courtesy from people they aren’t close to, which then causes them to only share blander content. Helping people express their wild side as must-see content for their Close Friends could drive up time spent on the app. But there’s also the risk that the launch creates private echo sphere havens for offensive content beyond the eyes of those who’d rightfully report it.

“No one has ever mastered a close friends graph and made it easy for people to understand” Stein notesThe path to variable sharing privacy winds through a cemetery. Facebook’s “Lists” product struggled to find traction for a decade before being half-shut down. Google+’s big selling point was “Circles” for sharing to different groups of people. But with both, user found it too boring and confusing to make a bunch of different lists they could share to or view feeds from. Snapchat launched its own Groups feature two months ago, but it’s easy to forget who’s in which list and they’re designed around group chat. Most users just end up trying their best to reject, unfollow, or mute people they didn’t want to see or share with.

Now after almost 15 years of Facebook, 12 years of Twitter, 8 years of Instagram, and 7 years of Snapchat, that strategy has failed for many, leading to noisy feeds and a fear of sharing to too many. “People get friend requests and they feel pressure to accept” Stein explains. “The curve is actually that your sharing goes up and as you add more people initially, as more people can respond to you. But then there’s a point where it reduces sharing over time.”

So Instagram chose to build Close Friends as just a single list in hopes that you won’t lose track of who’s part of it. As the feature rolls out today, there’ll be an explainer Story from Instagram about it in your tray, you’ll get walked through when you hit the Close Friends button on the Story composer, and there’ll be a call out on your profile to configure Close Friends in the settings menu. You’ll be able to search for your close friends or quickly add them from a list of suggestions based on who you interact with most. You can add or remove as many people as you want without them knowing, they just will or won’t see your green circled Close Friends story. “We’re protecting you and your right to share or not share to certain people. It gives you air cover” Stein tells me

From then on, you can use the Close Friends shortcut in the Stories composer to share it with just those people, who’ll see a green “Close Friends” label on the story to let them know they’re special. Instagram will use the signal of who you add to help rank and order your Stories tray, but it won’t automatically pop Close Friends Stories to the front. When asked if Facebook would use that data for personalization too, Stein told me “We’re the same company” but said using it to improve Facebook is “not something that we’re actively working on.”

There’s no screenshot alerts, similar to the rest of Instagram Stories, but you won’t be able to DM anyone someone else’s Close Friends Story. That’s it. “We haven’t invented any new design affordances or things you need to know” Stein beams. For now it’s meant for user profiles, but publishers, social media celebrities, and brands would probably love ways to build fan clubs through the feature. Perhaps Instagram would even allow creators to charge users to be admitted to Close Friends. If not, some savvy influencers will probably do it anyways as they try to make Instagram more like Patreon.

Instagram’s Robby Stein (left) tells TechCrunch’s Josh Constine about Close Friends at Disrupt Berlin

The one concern here is that Close Friends could create little bunkers in which people can share objectionable content without consequence. It’d be sad to see it harbor racism, sexism, or other stuff that doesn’t belong anywhere on Instagram. Stein says that because you’re talking with friends instead of strangers on a Reddit, “it self regulates what it’s used for. We haven’t seen a lot of that usage in the testing that we’ve done. It’s still a broadcast channel and it doesn’t generate this group discussion. It doesn’t spiral.”

Overall, I think Close Friends will be a hit. When it started testing a prototype called Favorites in June 2017 it worked with feed posts too, but Instagram decided the off the cuff posts wouldn’t fit right next to your more widely broadcasted highlights. But confined to Stories, it feels like a natural and much-needed extension of what Instagram was always supposed to be but that’s gotten lost in our swelling social networks: giving the people you love a window into your life.



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Thursday, November 29, 2018

YouTube rolls out Stories to creators with over 10K subscribers

A year ago, YouTube launched its own take on Stories, with the addition of a new short-form video format called Reels. The feature, which was rebranded as “YouTube Stories” at last year’s VidCon, was initially available only to select YouTube creators. But in June, YouTube said it would later in the year expand Stories to all creators with more than 10,000 subscribers. Today, it has done just that.

Now, YouTube is beginning to roll out Stories to a wider set of creators, giving them access to the new creation tools that include the ability to decorate the videos with text, stickers, filters and more.

The feature is very much inspired by rival social apps like Snapchat and Instagram — except that,  in YouTube’s case, Stories disappear after 7 days, not 24 hours.

The idea behind YouTube Stories is to give creators an easy way to engage with their fans in-between their more polished and produced videos. Today’s creators are no longer simply turning a camera on and vlogging — they’re creating professional content that requires editing and a lot of work before publication, for the most part.Stories let YouTube’s creators engage with fans in-between videos or while on the go, offering behind-the-scenes access to their creation process, updates, sneak peeks at upcoming videos and more.

Some early adopters of the format include FashionByAllyColin and SamirDR Oficial, ChannelFrederator and Cassandra Bankson. The test group before today was small, and only included creators with more than 70,000 subscribers, we understand.

Once enabled, YouTube creators can film a new Story by opening the YouTube app, tapping on the video camera icon, then selecting “Create Story.”

Also new today is the ability for fans to comment on the Stories.

Viewers can “thumbs up” and “thumbs down” comments and “heart” comments, as well. The same comment moderation tools that are available on YouTube’s video uploads are also available on Stories, the company says. Plus, creators can choose to respond directly to fans’ comments with photos or videos that the whole community can see.

During the week they’re live, YouTube Stories will show up to subscribers on the Subscriptions tab and non-subscribers on Home and in the Up Next list below videos.

Many YouTube creators point their fans to their Instagram for their short-form content and behind-the-scenes action — something that YouTube likely hopes to stem with its launch of Stories.

Today’s expansion brings Stories to a much wider group of creators than before, but YouTube hasn’t said if or when the feature will roll out to its entire user base.



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Plex teams with TIDAL to bring a discounted streaming music subscription to its media app

Media center app Plex today announced a partnership with streaming music service TIDAL, offering discounted access to TIDAL’s 60 million tracks and 244,000+ music videos for Plex Pass subscribers. The Plex Pass is the media center app’s own subscription program, which adds support for watching and recording from live TV as well as other premium features and advanced controls.

Now, Plex Pass holders will be able to add TIDAL into the mix for $8.99 per month, instead of its usual $9.99 per month price. It’s not a steep discount, but one that could prove compelling for serious Plex users who have already centralized their access to entertainment within the Plex app.

Over the past year or so, Plex has doubled down on its mission to become a one-stop show for all your media, having added support for podcasts, streaming TV (by way of a digital antenna) and a DVR, personalized news, and, most recently, web shows. This is in addition to the software’s ability to organize your home media collections of movies, TV shows, personal video, music, and photos.

The company’s goal is to capitalize on its expansive entertainment library in order to offer better recommendations across media types. That is – it could suggest podcasts or web shows based on the TV or music you enjoy, for example.

Plex customers who add TIDAL will have access to the streamer’s entire music catalog, along with artist recommendations for those who aren’t already in your media library, as well as a feature that will display the missing albums from artists in your library. The service also offers artist radio, discovery radio for finding new tunes from those not in your library, new release recommendations, music videos, and more.

Universal search and playlists features will combine results from Plex’s library and TIDAL, allowing you to locate tracks from your local library alongside TIDAL tracks, and add both to the same playlist.

“An incredible music and media experience is something that matters to both TIDAL and Plex users, and the addition of TIDAL’s music streaming service within Plex makes it the only solution that organizes and curates all major media types in one place,” said Keith Valory, CEO of Plex, in a statement. “It’s another step closer to making all the media that matters to you accessible from one app, on any device, anytime.”

TIDAL will also point its subscribers to Plex as a part of the deal, giving them access to Plex’s music features and mobile app, or, in the case of Tidal HiFi subscribers ($19.99/mo), they get a Plex Pass for free.

Once signed up for TIDAL, Plex users can quickly merge their subscription to Plex from here.

The TIDAL subscription is available on Plex mobile and web to start, with expansion to other TV platforms expected to follow.



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Facebook exempts news outlets from political ads transparency labels

Facebook pissed off journalists earlier this year when it announced that ads run by news publishers to promote their articles involving elected officials, candidates, and national issues would have to sport “paid for by…” labels and be included alongside political campaign ads in its ads transparency archive that launched in June, albeit in a separate section. The News Media Alliance representing 2000 newspapers including the New York Times and NewsCorp plus other new organizations sent a letter to Mark Zuckerberg in June protesting their inclusion. They claimed it would blur the lines between propaganda and journalism, and asked Facebook to exempt news publishers.

Now Facebook has granted that exception. Next year once Facebook has figured out more ways to verify legitimate news organizations who publish with bylines and dates, cite sources, and don’t have a history of having stories flagged as false by third-party fact checkers, they’ll no longer have their US ads appear in the Ads Archive. They also won’t have to carry a “Paid for by…” label when they appear in the News Feed or Instagram. News organizations will still have to verify their identity, but not through the political ads process. This exemption will roll out today in the UK.

The change will also allow news outlets to run “dark post” ads that target specific users but don’t appear on their Pages. This will allow them to secretly test different ad variants without being exposed to potential criticism or competitors looking to copy their ad strategies.

Facebook’s political ads archive of campaign ads will no longer include publications promoting articles about politics or issues

Facebook will be using its recently built news publisher index that outlets can apply to to decide which ad buyers are exempt. That index is up and running in the US and will expand to other countries, but Facebook still wants to build more safeguards against fake news outlets before starting the exemption in the US. For now Facebook is using a third-party list of legitimate UK news outlets who’ll be exempted starting today. Jason Kint of publishers association Digital Content Next tells TechCrunch “We are pleased that Facebook understands and values the important role of news organizations. We have worked cooperatively with Twitter who understood this from the beginning. We look forward to working in a similar fashion with Facebook.”

Facebook’s “Paid For By…” labels will no longer appear on news publishers’ ads on Facebook or Instagram

The change comes as Facebook rolls out enforcement of its political ads transparency rules in the UK today. “Now political advertisers must confirm their identity and location, as well as say who paid for the ad, before they can be approved to run political ads on Facebook and/or Instagram” Facebook tells TechCrunch. These ads will also feature the “Paid for by…” label. Facebook hoped that by self-regulating ads transparency, it might avoid more heavy-handed government regulation, such as through the US’s proposed Honest Ads Act that would bring internet political advertising to parity with transparency rules for television commercials.

The hope is that by determining who is paying for these ads, properly labeling them, and exempting journalists, Facebook will be able to better track foreign misinformation campaigns and election interference. Meanwhile, users will have a better understanding of who’s funding the political and issue ads they see on Facebook.

[Update: This story has been updated to reflect that the news publisher exemption won’t roll out for US outlets until next year.]



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Revolut is ready to launch in Singapore and Japan

Fintech startup Revolut has been teasing Asian market expansions for more than a year, but it sounds like it might finally happen. The company has secured licenses to operate in Singapore and Japan. It now expects to launch its service in Q1 2019.

In Singapore, the company was granted a Remittance License by the Monetary Authority and a Stored Value Facility approval — these two things combined let Revolut users hold money as well as send and spend money. In Japan, the company has been authorized to operate by Japan’s Finance Service Agency.

According to Revolut, those approvals are enough to launch the service in those countries. But not all features will make their way to Singapore and Japan. Regulation varies from one country to another, so the company might not be able to provide the same limits and feature set everywhere.

At launch, Revolut will focus on the electronic wallet and the payment card. You won’t be able to buy cryptocurrencies, create business accounts and more. Limits should be more or less the same in local currency equivalent.

In Japan, Revolut says that it has already signed deals with Rakuten, Sompo Japan Insurance (SJNK) and Toppan. It sounds like there will be new insurance products, special card designs and more.

Revolut plans to open its APAC office in Singapore. Let’s see if Revolut ends up convincing expats to sign up or if they can have a real impact outside of Europe.

And if you’re a potential user in the U.S. or Canada, you’ll have to wait a bit more. Revolut says that there will be more news in the coming weeks.



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Wednesday, November 28, 2018

Facebook staff discussed selling API access to apps in 2012-2014

Following a flopped IPO in 2012, Facebook desperately brainstormed new ways to earn money. An employee of unknown rank sent an internal email suggesting Facebook charge developers $250,000 per year for access to its platform APIs for making apps that can ask users for access to their data. Employees also discussed offering Tinder extended access to users’ friends’ data that was being removed from the platform in exchange for Tinder’s trademark on “Moments”, which Facebook wanted to use for a photo sharing app it later launched. Facebook decided against selling access to the API, and did not strike a deal with Tinder or other companies including Amazon and Royal Bank Of Canada mentioned in employee emails.

The discussions were reported by the Wall Street Journal as being part of a sealed court document its reporters had reviewed from a lawsuit by bikini photo finding app developer Six4Three against Facebook alleging anti-competitive practices in how it changed the platform in 2014 to restrict access to friends’ data through the platform.

The biggest question remaining is how high in rank the employees who discussed these ideas were. If the ideas were seriously considered by high-ranking executives, especially CEO Mark Zuckerberg, the revelation could contradict the company’s long-running philosophy on not selling data access. Zuckerberg told congress in April that “I can’t be clearer on this topic: We don’t sell data.” If the discussion was between low-level employees, it may have been little more than an off-hand suggestion as Facebook was throwing ideas against the wall, and may have been rejected or ignored by higher-ups. But either way, now that the discussion has leaked, it could validate the public’s biggest fears about Facebook and whether it’s a worthy steward of our personal data.

An employee emailed others about the possibility of removing platform API access “in one-go to all apps that don’t spend… at least $250k a year to maintain access to the data”, the document shows. Facebook clarified to TechCrunch that these discussions were regarding API access, and not selling data directly to businesses. The fact that the discussions were specifically about API access, which Facebook continues to give away for free to developers, had not been previously reported.

Facebook provided this full statement to TechCrunch:

“As we’ve said many times, the documents Six4Three gathered for this baseless case are only part of the story and are presented in a way that is very misleading without additional context. Evidence has been sealed by a California court so we are not able to disprove every false accusation. That said, we stand by the platform changes we made in 2015 to stop a person from sharing their friends’ data with developers. Any short-term extensions granted during this platform transition were to prevent the changes from breaking user experience. To be clear, Facebook has never sold anyone’s data. Our APIs have always been free of charge and we have never required developers to pay for using them, either directly or by buying advertising.”

A half decade-later, with the world’s will turned against Facebook, the discussions of selling data access couldn’t come at a worse time for the company. Even if quickly aborted, the idea could now stoke concerns that Facebook has too much power and too much of our personal information. While the company eventually found other money-makers and became highly profitable, the discussions illuminate how Facebook could potentially exploit people’s data more aggressively if it deemed it necessary.



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Facebook must police Today In, its local news digest launching in 400 cities

Facebook has a new area of its app it will have to police for fake news and biased sensationalism. Facebook is launching “Today In”, its local news aggregator it began testing in January, in 400 small to medium-sized US cities. It’s also now testing it in its first overseas spot in Australia. iOS and Android users can open the Today In bookmark or opt in to getting digests of its local news in their feed. The feature includes previews that link out to news sites about top headlines, current discussions, school announcements and more.

“We have a number of misinformation filters in place to ensure that fake news and clickbait does not surface on Today In. We also provide people the ability to report suspicious content on Facebook and within Today In specifically” a Facebook spokesperson tells me. “The misinformation filters are the same across Facebook that we’ve previously talked about – downranking clickbait, ratings from third-party fact checkers” they said. However, “the content in the surface is pulled by algorithm”, so there’s always a chance that problematic content slips through. For now, there will be no ads in Today In.

 

Facebook is also now testing Local Alerts with 100 local government and first responder Pages that can be issued to inform citizens about urgent issues or emergencies, such as where to take shelter from a hurricane. The Local Alerts are delivered via News Feed, Today In, and Pages can also target users with notifications about them. Again, while Facebook may be vetting which Pages get access to the Local Alerts feature, it must closely monitor to make sure they’re using it to provide vital info to their communities rather than just grab traffic at sensitive moments.

Facebook is hoping to fill a void after surveys found 50 percent of users wanted more local news through Facebook. It previously tested Today In with New Orleans, La.; Little Rock, Ark.; Billings, Mont.; Peoria, Ill.; Olympia, Wash.; and Binghamton, N.Y. The feature could give local outlets a referral traffic boost that could help offset the fact that Facebook has drained ad dollars from journalism into its own News Feed ads. And to make sure “news deserts” without enough local outlets still have robust Today In sections, Facebook will collect headlines from surrounding areas.

But the launch also opens up a new vector for policy issues, and it’s curious that Facebook would push forward on this given all its policy troubles as of late. It will have to ensure that Today In only aggregates content from reliable and fact-focused local outlets and doesn’t end up peddling fake news. But that in turn could open it to criticism suggesting it’s biased against fringe political outlets that believe their clickbait is the real story.

Users who want to check if they have access to Today In can visit this interactive map. The list includes Facebook’s hometown of Menlo Park and nearby Oakland, but not San Francisco. It’s also skipping big cities like New York and Washington, D.C. in favor of places like Mobile, Alabama; and Provo, Utah.

To find the mobile-only feature in Facebook (there’s no desktop version), users will hit the three-line “More” hamburger button and scroll down looking for “Today In [their city]”. Otherwise, they may stumble across one of its digests showing the headlines, thumbnail images, and publications for three of the biggest local news stories.

After tapping through or opening the Today In bookmark, they’ll be able to horizontally swipe through different sections like In The News that features recent stories and can be toggled to display sports. As per usual, Facebook isn’t above promoting its own content, like user and Page News Feed posts discussing local topics, Groups you could join, or Events you could RSVP to. Once you hit the end of a daily edition, you’ll see a “You’re all caught up” notice, similar to Instagram’s feature designed to keep you from over-scrolling.

Facebook infamously turned away from news in favor of content from friends at the start of 2018, precipitating a significant decline in News Feed reach and referral traffic for links to articles. That left a lot of outlets feeling burned, as many had staffed up thanks to the that flow of traffic and the ad dollars it generated. Now some are having to lay off journalists, especially those making video content that Facebook also dialed down.

By resurfacing local news, Facebook could help strengthen ties in local communities as part of its new mission statement to “bring the world closer together”. But if that news contains heavy partisan bias or hypes up nothingburgers, it could lead to more polarization. Facebook already has trouble finding enough third-party fact checkers to verify viral news stories. Now it may expose itself to even more liability to be the arbiter of truth now that it’s fragmented the news space into hundreds of distinct digests.

This conundrum will play out again and again. Facebook wants to keep pushing forward with product launches it thinks can help society, but it in turn takes on even greater responsibility to protect us that it hasn’t proven it deserves.



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Google Fi now officially supports most Android devices and iPhones

Google is making a major move to expand the availability of its Fi wireless service.

It’s been a few years since Google launched Project Fi with the promise of doing things a bit differently than the large carriers. Because it could switch between the cell networks of multiple providers to give you the best signal, the service only ever officially supported a select number of handsets. You could always trick it by activating the service on a supported phone and then moving your SIM card to another (including an iPhone), but that was never supported.

That’s changing today, though. The company is opening up Fi — and renaming it to Google Fi — and officially expanding device support to most popular Android phones, as well as iPhones. Supported Android phones include devices from Samsung, LG, Motorola and OnePlus. iPhone support is currently in beta, and there are a few extra steps to set it up, but the Fi iOS app should now be available in the App Store.

One thing you might not get with many of the now-supported phones is the full Fi experience, with network switching and access to Google’s enhanced network features, including Google’s VPN network. For that, you’ll still need a Pixel phone, the Moto G6 or any other device that you can buy directly in the Fi store.

Fi on all phones comes with the usual features, like bill protection, free high-speed international roaming and support for group plans.

To sweeten the deal, Google is also launching a somewhat extraordinary promotion today: If you open a new Fi account — or if are an existing user — you can buy any phone in the Fi shop today and get your money back in the form of a travel gift card that you can use for a flight with Delta or Southwest, or lodging with Airbnb and Hotels.com. There’s some fine print, of course (you need to keep your account active for a few months, etc.), but if you were looking at getting Fi anyway, like to travel and want to get a Pixel 3 XL, that’s not a bad deal at all.

The fine print is below:

Travel on Fi with Any Device Purchase Promotion Terms (Google Fi)

Limited time, 24-hour offer applies to any qualifying device purchased from fi.google.com from 11/28/18 12:00 AM PT through 11/28/18 11:59 PM PT, or while supplies last. When you purchase a qualifying device on fi.google.com, you can redeem a travel gift card in the amount you paid for the device, excluding taxes (details below).

To qualify for this promotion, a device must be activated within 15 days of device shipment and remain active for 60 consecutive days within 75 days of device shipment. The device must be activated within the same plan that was used to purchase the device. Activation must be for full service (i.e., activation does not apply to a data-only SIM).

This offer is available for new Google Fi customers as of 11/28/18 12:00 AM PT and existing, active Google Fi customers. If the customer is new to Google Fi, the customer must transfer (port-in) their current personal number over to Google Fi during sign up. The number being transferred must be currently active and have been active with the previous carrier and the customer since 8/28/18 12:00 AM PT.

After the terms have been satisfied, the customer will receive an email from Google Fi (around 75 – 90 days after device activation) with instructions on how to obtain a gift card from Tango subject to Tango’s terms and conditions. The user can redeem gift card amounts with select travel partners: Airbnb, Delta Airlines, Hotels.com, and Southwest Airlines. Gift cards may also be subject to the terms of the travel partners.

If Fi service is paused for more than 7 days or cancelled within 120 days of activation, the value of the gift card will be charged to your Google Payments account to match the purchased price of the device. Limit one per person. This offer is only available for U.S. residents ages 18 and older, and requires Google Payments and Google Fi accounts. Unless otherwise stated, this offer cannot be combined with other offers. Offer and gift card redemption are not transferable, and are not valid for cash or cash equivalent. Void where prohibited.



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LG replaces the head of its struggling mobile business after just one year

Mission impossible: a new executive at LG is charged with fixing the company’s long-time loss-making smartphone division following a leadership change.

Hwang Jeong-hwan took the job as president of LG Mobile Communications last October, and this week he LG announced that he will be replaced by Brian Kwon, who is head of LG’s hugely profitable home entertainment business, from December 1.

“Mr. Kwon played a critical role in transforming LG’s TV, audio and PC business into category leaders and his knowledge and experience in the global marketplace will be instrumental in continuing LG’s mobile operations turnaround,” LG wrote in an announcement.

The company said Jeong-hwan had “successfully bolstered the operation’s quality assurance and product development efficiency.”

Those are interesting words, none of them mention the crisis that has seen LG’s mobile business continue to post big losses. This year to date, it lost the wider company some $410 million, including a $130.5 million net loss in the last quarter. In contrast, Kwon’s unit was the standout performer of the quarter, generating total sales of 3.71 trillion RKW ($3.31 billion) and a 325.1 billion KRW ($289.9 million) profit

That burn rate was cut during Hwang Jeong-hwan’s tenure, but it seems like there’s still much work to be done. Kwon — who LG describes as a “turnaround expert” — will combine his new role at the mobile business with his existing position as president of LG’s Home Entertainment Company. Hwang Jeong-hwan will move on to lead the company’s “Convergence Business Development Office.”

LG has also shuffled at the top of the tree. CEO Jo Seong-jin will “focus more on strategy and planning for the future” with president and CFO David Jung taking over a number of day-to-day responsibilities. LG has also restructured its vehicle component and business services divisions.



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