Wednesday, August 24, 2016

The new paradigm for human-bot communication

robot-customer-service Chatbots offer the promise of frictionless access to goods, services and information, but creating effective bots can be deceptively tricky. The flip side of the opportunity to interact with users in a seamless, natural way is that user expectations can be prohibitively high. Bots need to be smart and provide greater convenience than apps. Read More

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