Technolgy Rules: Samsung confirms Galaxy Fold delay, shares ‘initial findings’ on faulty units

Monday, April 22, 2019

Samsung confirms Galaxy Fold delay, shares ‘initial findings’ on faulty units

Samsung has just confirmed that it will delay the release of the Galaxy Fold. Confirming this morning’s report, the company sent TechCrunch a statement noting that the foldable will not make its previously announced Friday ship date.

Once again, no details on availability are forthcoming — which is honestly probably for the best, as the company assesses the situation. The news follows reports of malfunctioning displays from multiple reviewers. They were in the minority — ours is still working just fine — but three or four in such a small sample size is enough to raise concern.

The company says it will “announce the release date in the coming weeks.”

Samsung reportedly pushes back Galaxy Fold release

The statement is understandably still a bit defensive, but this time out, Samsung actually has “initial findings” to share from those faulty units. According to the company,

Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.

It’s bad news for the device that’s being positioned as the future of both Samsung and the mobile space in general, but the company’s been through worse PR and come out largely unscathed. The Galaxy Note 7 ultimately did little to damage Samsung’s bottomline, thanks to a booming component business. And that product was already shipping — resulting in two separate recalls.

At least here the company was able to delay the device before it started shipping. It’s hard to say precisely how widespread these issues are — and preproduction units are notorious for having issues. But the statement does appear to a cautious admission that there’s more going on here than just reviewers accidentally peeling back the protective layer.

We’ve been skeptical of Samsung’s ability to launch the device since its announcement earlier this year. The company has been teasing flexible display technology since CES 2011, but a lack of devices at the Fold’s announcement and at Samsung’s Mobile World Congress the following week left us wondering if it would be able to deliver on a very aggressive April 26 release date. Looks like we just got the answer.

Here’s the full statement,

We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.

While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.

To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.

Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.

We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.

We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.